Frequently Asked Questions about Buying Crypto Assets with Credit/Debit Card via Gate Connect

What should I do if the transaction is rejected?

Sometimes purchases made with a credit or debit card may be declined by the bank. This is usually because the bank has flagged the transaction as suspicious, confirming whether the account balance is sufficient. Please verify that your account balance is sufficient according to the relevant payment prompts displayed on the page. If necessary, you can contact your bank or reach out to our customer service team at support@mail.Gate.io.

How to avoid entering incorrect card information?

Entering the wrong card number, expiration date, or CVV security code will result in a failed transaction. Please double-check all information before submitting. When adding a new card, please ensure that the address information matches and is correct with the address on the bank statement.

What should I do if the waiting time is too long?

Generally, it takes 5-10 minutes for cryptocurrency purchased with a regular bank card to arrive, and you can check it in your spot account; if you encounter a deduction but the funds have not arrived after a long time, or if you have any other payment-related issues, please contact your bank or reach out to us at support@mail.Gate.io.

What is 3DS?

3DS (3D Secure) is a security verification protocol used by banks to prevent unauthorized use of credit or debit cards.

Why is it necessary to complete 3DS verification?

3DS helps prevent fraudulent transactions by verifying your identity, ensuring the secure use of the card.

How does 3DS work?

When making a payment, you will be redirected to the bank page to enter a one-time password or other identification information to complete the verification.

What should I do if I haven't received the 3DS verification prompt?

This could be a technical issue, or your bank may not support 3DS. Please contact your bank for assistance.

What should I do if I forget my 3DS password?

You can reset your password through the bank's website or directly contact bank customer service.

What should I do if 3DS verification fails?

Please check if the input information is correct and try again. If the problem persists, please contact the bank.

How long does 3DS verification usually take?

The verification process usually takes only a few minutes to complete.